Organisational culture audit

Is your organisation working as effectively and efficiently as possible? Are you having personnel clashes? Do you have departments that just cannot communicate – and do projects suffer as a result? An organisational culture audit will assess the state of your organisation, identifying what’s working, what’s not, and areas for attention and improvement.  The organisational[…]

Language review

Similar to the training review, our language review focuses on the language used in your organisation, department, or other area of focus, to ensure that the messages you want to say are being communicated. We can focus on inter-departmental communications (including memos, emails, and training material), PR language, and any other type of communication you’d[…]

Customer service training

Your front-facing staff are challenged on a daily basis, to be the face of your organisation and represent it and its ethos and identity.  Our customer service training starts with an audit to provide you an independent, objective snapshot of the effectiveness of your customer service and front of house staff. We then go over[…]