Language review

Similar to the training review, our language review focuses on the language used in your organisation, department, or other area of focus, to ensure that the messages you want to say are being communicated. We can focus on inter-departmental communications (including memos, emails, and training material), PR language, and any other type of communication you’d[…]

Customer service training

Your front-facing staff are challenged on a daily basis, to be the face of your organisation and represent it and its ethos and identity.  Our customer service training starts with an audit to provide you an independent, objective snapshot of the effectiveness of your customer service and front of house staff. We then go over[…]