Your front-facing staff are challenged on a daily basis, to be the face of your organisation and represent it and its ethos and identity.
Our customer service training starts with an audit to provide you an independent, objective snapshot of the effectiveness of your customer service and front of house staff. We then go over our findings, highlighting strengths, weaknesses, and if anything needs immediate attention.
We’ll work with you to develop and deliver customer service and front-of-house training – including train-the-trainer – that focuses on your business and customer needs. We can also come back for a 6-month ‘check-up’ and refresher if you’d like.
Contact us today for a confidential chat about your organisation’s customer services challenges.