Does your organisation require the writing and submission of incident reports? Do you do anything with them? If so, congratulations! You’re making use of a valuable source of information that can benefit your organisation. If not, you could be missing out on crucial information that literally is under your fingertips.
The incident report analysis assists organisations in root cause analysis of recurrent incidents, and in the identification of underlying organisational issues. The aim of the service is to improve safety, service, and productivity.